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How lc44 Collects and Protects Your Personal Data

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad and Rocket.

Account data kept securebKash, Nagad, Rocket payment records protectedYour rights respectedData not sold to third partiesContact us to request changes
lc44 How lc44 Collects and Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Personal Data

If you want to review, correct or delete personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or through the help form on this site. Requests about payment records — including bKash, Nagad and Rocket transaction data — are handled by the same team, though processing times may vary depending on verification steps.

Live Chat Open the chat icon inside your account dashboard to reach our support team. Data requests raised here are logged and tracked until resolved.
Email Support Send your data request to our support email address. Include your registered phone number so we can verify your identity before making any changes.
Help Form Use the help form on our site to submit a written privacy request. State clearly what data you want to access, correct or remove from your account.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Account Access

We apply SSL encryption across every page, including the deposit flow where bKash, Nagad and Rocket transactions are initiated. Your account password is stored as a hashed value — we cannot read it, and neither can anyone on our team. Below are the four areas we get asked about most when it comes to how we handle your information.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can clear cookies via your browser settings at any time without losing your account.

Account Security

Login attempts trigger an OTP sent to your registered mobile number. Three consecutive failed attempts temporarily lock the session, and you will receive an alert to your registered contact.

Data Retention

We keep active account data for as long as your account stays open. After closure, we retain only what applicable law requires — typically transaction records and identity verification documents.

Requesting Changes

You can ask us to correct inaccurate data or delete data we no longer need to hold. Submit the request via live chat or email with your account phone number for identity verification.

Common Questions About Your Privacy on lc44

These are the questions we hear most often about how your personal data is handled on this platform. If your question is not covered here, reach out through live chat or the help form and our team will respond with a specific answer for your account.

We collect your name, phone number, email and a password hash. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference and wallet number to confirm payment.

Your wallet number is shared only with the relevant payment processor to complete the transaction. We do not pass it to advertisers or unrelated third parties under any circumstance.

Once your account is closed, we delete data we no longer need. Transaction and identity records may be kept longer where local legal obligations require it, but we do not keep them indefinitely.

Yes. Send a request through live chat or email with your registered phone number. We will verify your identity first, then provide the data we hold on your account in a readable format.

We use session cookies for login continuity and analytics cookies for performance monitoring. You can block or clear cookies in your browser settings; this will not delete your account or payment history.

Contact our support team via live chat inside your account or through the help form. State the specific concern clearly and we will investigate and respond, typically within a few business days.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.