Reference

What You Agree To When You Use lc44

These terms set out the rules that apply to your account, your transactions through bKash, Nagad, or Rocket, and your access to the lobby.

Account EligibilityPayment ConditionsJurisdiction RulesAccount ConductPolicy Updates
lc44 What You Agree To When You Use lc44
DATA AND SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment records are handled with care. Here is how we manage the key areas that matter most to you as an account holder.

Wallet Verification

Your bKash, Nagad, or Rocket wallet must match the name on your account. We verify this before processing your first withdrawal to prevent unauthorised access.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You can request a summary of your data by contacting support with your account details.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Policy Change Rights

You have the right to close your account at any time. Submit a closure request through live chat or email, and any pending wallet balance will be returned to your registered payment method.

CONTACT AND QUERIES

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team can help. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Live Chat Open the chat window from any page in the lobby. Available during platform operating hours for account, payment, and legal term queries.
Email Support Send your query to our support address for written records of legal or account disputes. We aim to respond within one business day.
Help Centre Our help centre covers common questions on account eligibility, wallet verification, and what to do if a bKash or Nagad transaction is disputed.

Legal and Account Questions Answered

These are the questions we hear most often about account terms, eligibility, and how our policies work in practice for Bangladesh.

Eligibility depends on your local law and whether you are in a supported region. You are responsible for confirming that accessing the platform is lawful where you are located before registering.

No. All deposits and withdrawals must go through a wallet registered in your own name. Transactions from third-party wallets will be flagged and may result in account suspension.

Contact our support team via live chat or email with your registered account details. We will provide a summary of the data we hold on your account within a reasonable timeframe.

We notify you through your registered account when terms change. If you continue using the platform after the notice period, that counts as acceptance of the updated conditions.

Submit a closure request through live chat or email. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity verification is complete.

Contact support immediately through live chat to freeze your account. Our team will review your login history and OTP records and advise on next steps to secure your wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.